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Old 02-27-2019, 03:54 PM   #11
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Regarding reset Promaster warranty. We have contacted dealer who sold van to Hymer. He supposedly is working on it. Do you recommend we call Chrysler directly? Is there a 800 number for consumers? Or would they send us back to dealer?
I can only speak for the case of Mercedes, but in that case, I have found that any dealer can look up your VIN and tell you whom the warranty is registered to and what the initial service date is shown to be. My recommendation is to wait till the first dealer says that it is done and then call another dealer to cross-check.

I don't know what calling Chrysler is like.
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Old 02-28-2019, 04:03 PM   #12
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I also own a Hymer Active. I strongly recommend that you join the Facebook group of Hymer Active owners and wannabes. You will find all the information, advice and answers to your questions there.
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Old 02-28-2019, 04:39 PM   #13
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Taking delivery of 2018 Hymer Aktiv 1.0 on Feb 28, dealer doing a hardsell on extended warranty however we already have Dodge Warranty 3 yr/36,000 mi basic, 5 yr/60,000 mi powertrain and roadside service AAA and Dodge (Mopar.com)

The OEM products, Norcold Fridge, Cassette Toilet (both covered by Thetford) Truma Combi, UHG (company name?) and Inverter (company name?) all have warranties. Thetford and Truma both said they would honor warranty but we need to register the products, get serial numbers. Normally Hymer would deal with this as their 6 year overrides OEM warranties. So how does this work now? Dealer is telling me those warranties not honored because Hymer had the 'paperwork'. Am I over-thinking this? Do we just keep proof of purchase and submit it to Truma, Thetford etc if repairs are needed?

Does anyone know how this process works? If we take deliver BEFORE registering OEM's, does that invalidate their warranties? Or maybe this is a non-issue?? It just seems crazy to pay 5-6K for a warranty that runs concurrently with other warranties. Advice appreciated.
Roadtrek/hymer was not a concurrent warranty on appliances that had warrantys. Roadtrek made you deal with the device warranty directly until it ran out. Then they would step in. I read a post awhile back where someone complained because they had to do it directly until the applance warranty ran out
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Old 02-28-2019, 04:45 PM   #14
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As I said elsewhere, third-party extended warranties are never, ever a good deal. How could they be?
You keep claiming this, but it is flat out not true. Almost no one is average and some people come out ahead. You are gambling either way. Unless you know the economics better than it appears you do, you have no idea where the profit comes from. It may come from people who don't bother with their warranty claims, sell before they use it and never collect a dime.

In the case, almost everyone else who actually uses the warranty consistently comes out ahead and the company still makes a profit. I doubt that is true very often, but your absolute statement is not really based on anything other than that the company is making a profit so it must be a bad deal for everyone.

Beyond that, you are assuming you know everyone elses financial and tax situation. For instance, An extra $5000 coming out of a 401(K) in a single year combined with the increase in taxable social security could add 20% or more to the cost of the repair even for someone in a low tax bracket.
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Old 02-28-2019, 05:00 PM   #15
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(QUOTE REDACTED OUT OF RESPECT FOR FOLKS USING THE "IGNORE" FEATURE.)
But it is true. Very obviously so. If you will review my messages, you will see that all my claims are statistical in nature. The people who don't use their warranties are included in those statistics--they are among the losers.

OF COURSE some people come out ahead. For some people, a roulette table is a good investment.
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Old 02-28-2019, 05:34 PM   #16
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"The people who don't use their warranties are included in those statistics--they are among the losers. "
But that is not out of the their control, nor is it random. Its not a "roulette table". That makes your "statistics" meaningless. It means if you use your warranty, you will come out ahead. That isn't a gamble, its a choice.

You also ignored the basic financial issue. The financial impact of a large bill is different for different people. Your absolute argument is just plain wrong. Its not a zero sum game in all cases:

"You are assuming you know everyone elses financial and tax situation. For instance, an extra $5000 coming out of a 401(K) in a single year combined with the increase in taxable social security could add 20% or more to the cost of the repair even for someone in a low tax bracket"

And that is just one example.
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Old 03-04-2019, 01:56 PM   #17
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Regarding inverter, I had mine replaced on a 2018 Axion.
Box had following info:
One sticker with
Model Number LW2000-E-12-C and Input, Output, DC Input, weight, etc.
A second sticker with
Microgreen Solar Corp
MG-CI-AXA-2000-12
2KW Charger Inverter
Roadtrek Item Number: 4033882
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