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Old 05-19-2017, 12:34 AM   #81
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Duc Le I hope I don't come across as a complainer. But I mention things that i sure wish someone would have warned me before I purchased.

Roadtrek corporate wants to make everything sound all rosy as evidence of me being booted out of the Wendland fb group. If you look on the forums with other peoples rt issues. Things aren't so perfect after all beyond the facade.

I do enjoy my Roadtrek however. Its fun to use. And works for the most part.
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Diane DeCastillia
Diane DeCastillia Duc Le, you're not alone. You have lots and lots and lots of company. Your issues will get taken care of. It takes a lot of patience or a lot of screaming.
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Old 05-19-2017, 12:52 AM   #82
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Diane is on the Yahoo board, also, and has had way more issues than anyone, anywhere deserves with her Zion SRT. And, yes, the problems include Voltstart and lithium batteries.
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Old 05-19-2017, 05:05 PM   #83
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The fact that Hymer hasn't changed the administration would seem to say they are OK with the situation, so that has been a big disappointment.

+1 Hymer
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Old 05-20-2017, 12:37 PM   #84
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Any advice on taking the step from exchanging emails with a dealer to putting money down and putting in an order at the factory? Any tips on making sure the order put in correctly reflects what you think is being purchased and avoids miscommunication as to expected delivery time (which I know is a moving target we won't be able to nail down completely)?

Is there any way to get a tracking number and do my own follow up with the factory just to make sure everybody is on the same page?
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Old 05-20-2017, 02:13 PM   #85
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Any advice on taking the step from exchanging emails with a dealer to putting money down and putting in an order at the factory? Any tips on making sure the order put in correctly reflects what you think is being purchased and avoids miscommunication as to expected delivery time (which I know is a moving target we won't be able to nail down completely)?

Is there any way to get a tracking number and do my own follow up with the factory just to make sure everybody is on the same page?
are you dealing with a dealer face to face? after a few emails i went to the dealer to make a deal. of course my dealer is 1/2 hour away.

you can forget expected delivery time. the dealer can only quote what roadtrek tells them. Roadtrek tells you in the fine print that these things are subject to change.
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Old 05-20-2017, 02:30 PM   #86
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are you dealing with a dealer face to face? after a few emails i went to the dealer to make a deal. of course my dealer is 1/2 hour away.

you can forget expected delivery time. the dealer can only quote what roadtrek tells them. Roadtrek tells you in the fine print that these things are subject to change.
We are not dealing with any dealer face to face. Delivery time is fluid, but at least having a statement of intended build time would be better than nothing. Would like to make sure all are on the same page with intended build time even though that may shift.
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Old 05-20-2017, 02:56 PM   #87
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We are not dealing with any dealer face to face. Delivery time is fluid, but at least having a statement of intended build time would be better than nothing. Would like to make sure all are on the same page with intended build time even though that may shift.


I realize you have an intent-however- the dealer has absolutely no control-you can forget it. Roadtrek tells them 1 thing-they tell you-roadtrek tells them another -they tell you-roadtrek tells them another,then never says anything else and the dealer tells you its not here. they call and find out it hasn't even started yet. I've also seen a few times where they come in much faster than promised-although very few.

what usually is a 'key component' is suddenly not available-in your case it will probably be the 'ecotreks'. if they are having a run on ecotreks-either because of replacements or multiple ecotreks at same time.

for example=they will not hold up 4 zions with 2 ecotreks each to make your 8 ecotrek warpcore. . Not saying that will happen but it's an example

Mine was late-i facebooked Jim Hammill-this was before i was kicked off roadtrekking. He looked it up on his computer and told be the exact build date in the que and finish date on the system. He told me when it would be at the dealer-one month after when it should have been at the dealer I got it-MINUS some options that they were waiting for but not critical to using it-the screen package-and they did not tell me in advance or the dealer that the screen package would be sent out later.

Don't fool yourself on date dealer will get it. if you really want it just wait-roadtrek and the dealer want to sell it to you just as much as you want it
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Old 05-20-2017, 03:00 PM   #88
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I realize you have an intent-however- the dealer has absolutely no control-you can forget it. Roadtrek tells them 1 thing-they tell you-roadtrek tells them another -they tell you-roadtrek tells them another,then never says anything else and the dealer tells you its not here. they call and find out it hasn't even started yet. I've also seen a few times where they come in much faster than promised-although very few.

what usually is a 'key component' is suddenly not available-in your case it will probably be the 'ecotreks'. if they are having a run on ecotreks-either because of replacements or multiple ecotreks at same time.

for example=they will not hold up 4 zions with 2 ecotreks each to make your 8 ecotrek warpcore. . Not saying that will happen but it's an example
I'm not talking about my intent. I just want to confirm that the dealer and RT are on the same page about RT's intent to build on a particular date. I realize it may flex, but ensuring RT intends to meet a date is better than having no indication of an intent.
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Old 05-20-2017, 06:26 PM   #89
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I'm not talking about my intent. I just want to confirm that the dealer and RT are on the same page about RT's intent to build on a particular date. I realize it may flex, but ensuring RT intends to meet a date is better than having no indication of an intent.
sigh! roadtrek will not give a build date UNTIL they have signed contract.

your dealer will submit it and roadtrek will give a build date.
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Old 05-20-2017, 06:46 PM   #90
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.

Like gerrym51 said, the schedule depends on the availability of parts. Many of which are beyond RT's control.

eg. Earlier this year Sprinter 4x4 were in short supply. Most of the 4x4 orders were pushed back a couple of months.


If you call up RT's head office in Kitchener Canada, you can demand to speak to the CEO Jim, he will speak to you. You can ask him for a build schedule, he will give it to you...
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