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Old 09-23-2015, 09:49 PM   #1
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Default Dodge Promaster Locking Issues

We have recently purchased a 2016 Pleasureway Lexor TS on a Dodge Promaster chassis. We have been having issues with the locks. Sometimes it will lock and other times we get an indicator that a door is open and/or an indicator that the back doors are open (which they are not), and the locks will not work. This is totally random.
We have taken it to the Dodge dealer. They thought they had corrected the problem, but as soon as we got home the locks quit working again.
This is a real problem since there is no way to lock the passenger door or the sliding door.
Has anyone else had this problem with the Dodge Promaster? Were you able to correct the problem? If so, how?
Also, does anyone know of an after-market (non electronic) locking system that could be added? I don't know if I will ever completely trust this locking system even if they are able to fix it.
I look forward to any help you can offer.
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Old 09-23-2015, 09:55 PM   #2
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Originally Posted by Diana View Post
We have recently purchased a 2016 Pleasureway Lexor TS on a Dodge Promaster chassis. We have been having issues with the locks. Sometimes it will lock and other times we get an indicator that a door is open and/or an indicator that the back doors are open (which they are not), and the locks will not work. This is totally random.
We have taken it to the Dodge dealer. They thought they had corrected the problem, but as soon as we got home the locks quit working again.
This is a real problem since there is no way to lock the passenger door or the sliding door.
Has anyone else had this problem with the Dodge Promaster? Were you able to correct the problem? If so, how?
Also, does anyone know of an after-market (non electronic) locking system that could be added? I don't know if I will ever completely trust this locking system even if they are able to fix it.
I look forward to any help you can offer.

i have a zion which is the ram promaster and had this issue. first off most of the time it is the sliding door not the back door the open door symbol says back but is the slider

if you look at the slider you'll see there is a contact point in the jam and on the door

try cleaning the contacts-if they are not meeting correctly- also- sometimes the sliding door is not perfectly aligned.

another thing that works for me when this happens is to close the sliding door closed when inside. pull it closed at the lower part. when you pull it higher up sometimes the top hits slightly before the bottom and contacts are not met.

another way i read about but did not need is putting some electrical contact goo on each sensor
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Old 09-23-2015, 10:09 PM   #3
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Sometimes the slider looks closed but isn't. Next time the locks aren't working, check to see how flush the trailing edge of the door meets the body. It should be perfect. Sometimes the door will stick out an eighth and not make electrical contact.

Eric
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Old 09-23-2015, 10:56 PM   #4
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As we have experienced with our Travato, it really helps to open another door when closing the slider and you almost always have to slam it pretty hard to get the thing to close completely as Eric has noted. Also, are you using the parking brake? On the Travato there is a white wire at the base of the brake handle. We found we had to diconnect this wire in order to lock the doors with the brake on. You give up having the "brake" symbol reminder light on the dash but at least you can lock the doors. (Note: If the "parking" lights flash once when you electronically lock the doors you have succeeded. If they flash 7 times you have failed.
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Old 09-24-2015, 12:01 AM   #5
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Had that problem, check your door hardware screws for tightness, you will find one loose.
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Old 09-24-2015, 12:26 AM   #6
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I have found with all the windows closed, the sliding door can be difficult to close. When you pull that door, you are pushing alot of air with it. With the van sealed up, there is no where for that air to go. So try having another door open, or a window open and see if it's easier to close and then lock.
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Old 09-24-2015, 12:31 AM   #7
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I have found with all the windows closed, the sliding door can be difficult to close. When you pull that door, you are pushing alot of air with it. With the van sealed up, there is no where for that air to go. So try having another door open, or a window open and see if it's easier to close and then lock.
True. I've also found if I'm closing the door from the outside, I have to keep my left hand off the door and avoid the temptation to help it move in during it's last couple inches of travel by pushing on it.
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Old 09-24-2015, 02:24 AM   #8
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Well done guys!
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Old 09-24-2015, 02:48 AM   #9
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Originally Posted by RTVATO View Post
As we have experienced with our Travato, it really helps to open another door when closing the slider and you almost always have to slam it pretty hard to get the thing to close completely as Eric has noted. Also, are you using the parking brake? On the Travato there is a white wire at the base of the brake handle. We found we had to diconnect this wire in order to lock the doors with the brake on. You give up having the "brake" symbol reminder light on the dash but at least you can lock the doors. (Note: If the "parking" lights flash once when you electronically lock the doors you have succeeded. If they flash 7 times you have failed.
I have a zion promaster. i use the parking brake and am able to lock all doors.is this a winnebago thing?
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Old 09-24-2015, 02:53 AM   #10
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Why am I not seeing that Chrysler is working on a fix, as everyone seems to be having the problem? These are brand new vehicles, they should work properly
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