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Old 07-20-2012, 05:51 PM   #1
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Default Fridge out - Pleasure-Way

The fridge went out in our 3-month-old 2011 P-W Plateau. Any ideas on what to do? Surely it's under warranty, but we are 1,000 miles from where we bought it.
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Old 07-20-2012, 06:38 PM   #2
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Default Re: Fridge out

Is it not working on propane or electric (or battery)?
If you can supply the make and model of the fridge I can try to find a manual for specific troubleshooting.
or
Call the fridge manufacturer. Have the fridge serial number handy. They'll help with troubleshooting and let you know if it is under warranty and the closet repair center.

For propane check to see if the stove lights to make sure propane is flowing.
For AC power check the circuit breakers.
For DC make sure any battery disconnect switches are not activated.
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Old 07-28-2012, 03:08 PM   #3
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Default Re: Fridge out

It's not working on propane, battery, or electric. We managed to find a dealer to look at it, but not for another couple of weeks. And that's almost two hours away. We've decided my husband will drive the B there and if they need to keep it, he'll call me, and I'll come in the car to pick him up. All this traveling is very frustrating, particularly since the fridge was only 3 mos. old when it went out.
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Old 08-08-2012, 07:06 PM   #4
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UPDATE: It took about two weeks, but we finally got in for our fridge appointment. It was an easy 15-minute fix, but we hadn't seen anything in the owner's manual about it. The mechanic showed my husband which buttons to push to reset if it happens again (fingers crossed!). Happy outcome, but he left at 6 a.m. and won't be back until about 2 p.m. Long drive for such a tiny fix.
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Old 08-08-2012, 08:10 PM   #5
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Default Re: Fridge out

Hi VanGoGirl, could you give me more detail on the location of the resets in case I run into the same issue?
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Old 08-09-2012, 02:27 AM   #6
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Default Re: Fridge out

SECOND UPDATE: The repair still cost us $60+ because it was considered an owner issue. The refrigerator was not defective or broken, so Norcold wasn't responsible, and P-W likewise wasn't responsible, even though the RV is only 4 mos. old.

Instructions from my husband:

Down on (or near) the floor, under the TV, next to the fuse box, there is a place where you disconnect the battery. The top two black posts are about an inch tall with wires on them. The buttons are also black, on the inside of the two posts facing each other. These buttons are smaller than a pencil eraser and hard to see because of their color.
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Old 08-09-2012, 12:12 PM   #7
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Default Re: Fridge out - Pleasure-Way

Like this? (different model Pleasure-Way)

Attached Images
File Type: jpg manual reset breakers.JPG (108.1 KB, 2086 views)
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Old 08-09-2012, 03:31 PM   #8
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Default Re: Fridge out - Pleasure-Way

OMG, that is not right. Something like that should be in the owners manual for sure. You would think they would have waved the fee for something simple like that. Thanks for the update. I will check tonight where that is located so i will know for the future.
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Old 08-09-2012, 04:02 PM   #9
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Default Re: Fridge out - Pleasure-Way

I sent an email to Dean Rumpel at Pleasure Way today asking that he send me a few manuals covering their various models in PDF format. Hopefully, Dean will respond positively. I found that info in a PW Excel manual. If I had the opportunity to look through some of their other manuals I could probably provide quick and free answer to problems such as this.
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Old 08-10-2012, 11:48 PM   #10
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Default Re: Fridge out - Pleasure-Way

Markopolo, ours is not like the photo you posted. We don't have the labels (how convenient!) and the posts with the circuit breaker on it are single posts with single wires attached to them by the nuts similar to what you show in the picture. There are four posts, two on top and two on the bottom, separated by about four inches across from each other and up and down. The top two are the ones with the push button circuit resets. Hope this helps those of you who have the 2011 Plateau.

We won't swear this info is not the manual, only that we couldn't find it.
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