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Old 04-24-2019, 11:46 PM   #1
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Default Mercedes sprinter service in lower Michigan

Hi, I live in Lansing and am trying to find someone to service my 2018 Roadtrek Agile but am running into "No can do". My blind spot assist has never worked and I'm now getting odd readings from the TPMS system. I've found places that will do my A & B services (when I need them) but they won't (can't?) touch anything to do with the computer or safety systems. The two Mercedes dealers I've contacted (Okemos and Grand Blanc) won't do motorhomes. I guess a road trip is necessary. So, can anybody recommend a good service center? or what ones to avoid?
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Old 04-25-2019, 12:14 AM   #2
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Yes, I think I can help:
There is a Freightliner dealer called Hoekstra in that area. They do Sprinter warranty work, and they are first rate.
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Old 04-25-2019, 12:39 AM   #3
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Thanks. I've already contacted them. They said they couldn't work on that system and recommended I call Grand Blanc Motors (Mercedes dealer). Grand Blanc won't work on motorhomes
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Old 04-25-2019, 12:51 AM   #4
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Thanks. I've already contacted them. They said they couldn't work on that system and recommended I call Grand Blanc Motors (Mercedes dealer). Grand Blanc won't work on motorhomes
That's very strange. They certainly have worked on emissions issues in my motorhome. I THOUGHT they were a full-service Sprinter shop. I know that they have more than one location. Any chance you spoke to the wrong one?

I have never heard of a Sprinter shop refusing to work on Motorhomes, although they may charge you if they have to remove MH-specific stuff to perform the repair. I would call the MB support line.
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Old 04-25-2019, 02:48 AM   #5
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Could be an issue of Freightliner Sprinter dealers being approved for warranty work on Mercedes badged Sprinters. Our RT is a Freightliner and Hoekstra did all the work on ours.
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Old 04-25-2019, 03:00 AM   #6
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I had my first warranty work done at Freighliner dealer in Portland OR.
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Old 04-25-2019, 03:45 AM   #7
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I had my first warranty work done at Freighliner dealer in Portland OR.
I recall that at some point there were Freightliner Sprinter dealers who could not do warranty work on Mercedes Sprinters. May have been specific regions or specific dealers. I think a call to Mercedes would be the way to go to see if they can allow warranty work at Feightliner. Ours is a Freightliner and I never took it to a Mercedes dealer so I never encountered the issue. Did get a non warranty repair in Prince George BC on the way to Alaska at the Dodge dealer when the local Freightliner dealer (not a Sprinter dealer) was unable to even order a $10 part for our Sprinter to fix the brakes. The Dodge dealer still was servicing the Dodge Sprinters from the years when there were no Mercedes, only Dodge and Freightliner until Daimler sold Chrysler to Fiat.
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Old 04-25-2019, 04:38 PM   #8
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Default Mercedes Dealers Doing Freightliner Warranty Work

I'm in the SF Bay Area, not Michigan, but I've had a very good experience with the local Mercedes dealer performing warranty and other other work on my Freightliner-branded Class B. Ultimately, they're all built in the same Dusseldorf factory. It might help that my local dealer sells Sprinters (and hopes to sell me a new one).
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Old 04-25-2019, 04:38 PM   #9
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Probably not relevant given your location, but if you donít mind a road trip on I-69 to Indy, World Wide Motors on the north edge of the I-465 beltway did warranty work on my 2013 RT several times. Iíve continued to use them post-warranty. They have always diagnosed and fixed problems on first try. As I write this they are completing my 90k mile service.
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Old 04-29-2019, 11:44 AM   #10
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I use Hoekstra in Troy, MI. Call and speak to Jake Oliver. They have done warranty work for my sprinter motor home.
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