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Old 04-14-2017, 05:12 PM   #1
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Default Weathertech experience

I installed one of the Weathertech side window deflector following the inclosed instructions to my Promaster van. It fell out and cracked. I called Weathertech and they were kind enough to inform me the instructions were incorrect, and since I didn't follow the right instructions, (explained over the phone), no warrantee. Its almost laughable
No more weather tech products for me.
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Old 04-14-2017, 06:26 PM   #2
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I installed one of the Weathertech side window deflector following the inclosed instructions to my Promaster van. It fell out and cracked. I called Weathertech and they were kind enough to inform me the instructions were incorrect, and since I didn't follow the right instructions, (explained over the phone), no warrantee. Its almost laughable
No more weather tech products for me.
yell

scream

complain all the way to the top

squeaky wheel gets the grease


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Old 04-14-2017, 06:36 PM   #3
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Default Weathertech,

Absolutely scream! Weathertech is very proud of its brand name and reputation. Ask to speak to the owner/president...it is a relatively small business so he is a real person and probably very concerned with his reputation. Don't be nasty or come across as angry but express concern over the fact that you followed the directions provided and they turned out to be incorrect.

Let us know the outcome.
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Old 04-14-2017, 06:43 PM   #4
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Sometimes the image that a company projects through their marketing does not align perfectly with their actual behavior.
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Old 04-14-2017, 06:59 PM   #5
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Apparently, they don't have a good reputation with customer service and the attitude of the person I talked too demonstrated this. I was very nice in our exchange and became aware soon that it was the job of the customer service person to deny any replacements. Its a shame as they are American made and owned which made it ok to pay the higher price vs foreign made version. It isn't worth the hassle for me to suffer their policies, I learned a lesson for only $70.
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Old 04-14-2017, 10:44 PM   #6
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Their site proudly displays "American Manufacturing Done Right".
Their Deflectors had a "Made in Germany" sticker on it.
Go figure.
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Old 04-15-2017, 12:37 AM   #7
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.

That deflector is made out of polycarbonate; it is not supposed to break.

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Old 04-15-2017, 02:29 AM   #8
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The instructions said to roll the window up and down 5 times to seat it. It fell out the first time and a big chunk broke off the lip. The customer service said I should have installed it and to waited a couple of days before opening the window.
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Old 04-15-2017, 08:18 AM   #9
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The instructions said to roll the window up and down 5 times to seat it. It fell out the first time and a big chunk broke off the lip. The customer service said I should have installed it and to waited a couple of days before opening the window.
If you paid for it by credit card then file a dispute with your credit card company. You followed directions but the merchandise was faulty. You will win the dispute with your credit card company. You have a certain number of days to file a dispute so you should call them as soon as you can.
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Old 04-15-2017, 11:15 AM   #10
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If you paid for it by credit card then file a dispute with your credit card company. You followed directions but the merchandise was faulty. You will win the dispute with your credit card company. You have a certain number of days to file a dispute so you should call them as soon as you can.
I would call them again and see if they will make things right. If they do not then absolutely dispute the charges.

Disputing charges should be your last resort for product resolution. It costs the vendor quite a bit of money when you do so. A refund on the vendors part costs much less for them.
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