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-   -   Roadtrek Launches New Owners Web Support (http://www.classbforum.com/forums/f5/roadtrek-launches-new-owners-web-support-8788.html)

RossWilliams 02-03-2019 06:53 PM

Roadtrek Launches New Owners Web Support
 
Story on Newswire about changes to Roadtrek website:

Roadtrek Launches New Camper Van Owners Support Menu on Their Website
https://newswire.net/newsroom/pr/001...hymer-com.html

Looks to be mostly rearranging the information that was already there to make it easier to find. But they now also provide a link to schedule direct warranty service from the factory.

mumkin 02-04-2019 01:03 AM

Looks to be just a re-arrangement to me too. Though some mentioned that there is now a section where you can order parts... ?? I never looked for that before as I left it to my dealer.

gregmchugh 02-04-2019 01:38 AM

Quote:

Originally Posted by mumkin (Post 87648)
Looks to be just a re-arrangement to me too. Though some mentioned that there is now a section where you can order parts... ?? I never looked for that before as I left it to my dealer.

Yes, it appears you can now order parts directly from Roadtrek, no need to go through a dealer any more...

booster 02-04-2019 02:24 AM

Quote:

Originally Posted by gregmchugh (Post 87652)
Yes, it appears you can now order parts directly from Roadtrek, no need to go through a dealer any more...


Higher margin and they get paid right away, both good for them right now.

Moonriver 02-04-2019 02:17 PM

Quote:

Originally Posted by booster (Post 87660)
Higher margin and they get paid right away, both good for them right now.

just asked Roadtrek thru online chat if customers could buy direct from their site, and they said you still need to go thru dealer.

"Unfortunately we don't sell direct to retail customers. You'll need to connect with a dealer to get price cost and availability. On our website, go to "Locator" and just add your zip or postal code:)"

roadbot 02-10-2019 07:25 PM

I happened to contact Roadtrek head office via email on January 23 2019 re availability of fiberglass lower body part for 1997 190P. I was then very surprise to get call next day letting us know that Hymer/RT had started selling parts direct to owners just that past Monday. I ordered the part at favorable price and it was delivered the following week! Way to go RT. A nice service for those of us without nearby or cooperative dealer, and so much faster.


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