Originally Posted by Phoebe3
One doesn't have to be offended to want to wear earplugs in the presence of a loud noise.
I agree that the presence of deafening and/or malicious noise warrants the use of earplugs but I think the bar should be set fairly high.
Communication is a hybrid of content and delivery and ideally the content has high quality and the delivery is articulate and peaceable. Certainly, healthy criticism should employ a scalpel rather than a bludgeon. However, my experience is that flawed delivery is worth enduring if the content is valuable. I've received advice drenched with patronizing verbiage and my immediate gut reaction is to reject it until on second thought I realize that the value of the advice offered can be profitably separated from the motive and rhetoric of an adviser, even one that is ignorant of the adage that unless you win hearts, you probably will never win minds.