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Old 08-06-2020, 07:32 PM   #1
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Default Dometic fridge insulation damage

We just received a Dometic RM2351 we ordered online as a replacement for the RM2310 in our '99 Roadtrek 190P. The fridge suffered some shipping damage, photos of which are attached. I'd like to get a sense of whether the damage will have any affect on the fridge's performance.

Thanks.
Attached Images
File Type: jpg as_received.jpg (78.9 KB, 7 views)
File Type: jpg fridge_front.jpg (73.2 KB, 5 views)
File Type: jpg fridge_side.jpg (71.3 KB, 5 views)
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Old 08-06-2020, 07:38 PM   #2
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my question would be whether the damage indicates IMPACT/drop /shock

in which case, which wire has been dislodged? or other unseen effect

and who is going to pay for a tech to solve that problem


Mike


I work in shipping electronic and music gear- how a piece travels is directly associated with it's service life- many of our pieces have physical shock indicators on the packaging- we also have bluetooth accelerometer devices which will transmit/record shocks

https://www.amazon.com/DAddario-Humi.../dp/B019JD0XZ0
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Old 08-06-2020, 08:03 PM   #3
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Excellent point. I'd noticed that the fridge had shifted on its palette. That suggests that significant force was applied when the damage occurred. We may escalate with the seller. For now we're waiting on their response - we had included shipping insurance in the purchase.
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Old 08-06-2020, 08:23 PM   #4
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yes- insurance


If they offer to install w/ tech troubleshoot and extend warranty- AND cover costs should it fail and need replaced in the warranty period- great.


hard to tell from pics, but I'd be concerned




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Old 08-09-2020, 06:36 AM   #5
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I hope you have better luck than I did in 9 years, with a Dometic RM2354 that was replaced twice by the previous pwner, once by me & almost a second time until I realized;

I wasn't the problem. Dometic is.

Did the other unit fail?

Do you have Solar?

Have you ever considered the DC Compressor version fridges out there?
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2005 Roadtrek Versatile 190-a super modified & efficient Lifted Rig with a reconfigured Battery Box with 2 x 225ah Lifeline AGM 6 Volt Batteries, 250 watts Solar, a Victron BMV712 Smart Meter, Victron MTTP 30/100 Smart Solar Controller, a Magnum MMS1012 Inverter Charger & OEM Onan Generator. Plus more ...
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