Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 
 


Reply
 
Thread Tools Display Modes
 
Old 04-24-2019, 11:46 PM   #1
New Member
 
Join Date: Aug 2017
Location: Lansing, MI
Posts: 4
Default Mercedes sprinter service in lower Michigan

Hi, I live in Lansing and am trying to find someone to service my 2018 Roadtrek Agile but am running into "No can do". My blind spot assist has never worked and I'm now getting odd readings from the TPMS system. I've found places that will do my A & B services (when I need them) but they won't (can't?) touch anything to do with the computer or safety systems. The two Mercedes dealers I've contacted (Okemos and Grand Blanc) won't do motorhomes. I guess a road trip is necessary. So, can anybody recommend a good service center? or what ones to avoid?
mlk51 is offline   Reply With Quote
Old 04-25-2019, 12:14 AM   #2
Site Team
 
avanti's Avatar
 
Join Date: Jul 2013
Posts: 5,321
Default

Yes, I think I can help:
There is a Freightliner dealer called Hoekstra in that area. They do Sprinter warranty work, and they are first rate.
__________________
Now: 2022 Fully-custom buildout (Ford Transit EcoBoost AWD)
Formerly: 2005 Airstream Interstate (Sprinter 2500 T1N)
2014 Great West Vans Legend SE (Sprinter 3500 NCV3 I4)
avanti is offline   Reply With Quote
Old 04-25-2019, 12:39 AM   #3
New Member
 
Join Date: Aug 2017
Location: Lansing, MI
Posts: 4
Default

Thanks. I've already contacted them. They said they couldn't work on that system and recommended I call Grand Blanc Motors (Mercedes dealer). Grand Blanc won't work on motorhomes
mlk51 is offline   Reply With Quote
Old 04-25-2019, 12:51 AM   #4
Site Team
 
avanti's Avatar
 
Join Date: Jul 2013
Posts: 5,321
Default

Quote:
Originally Posted by mlk51 View Post
Thanks. I've already contacted them. They said they couldn't work on that system and recommended I call Grand Blanc Motors (Mercedes dealer). Grand Blanc won't work on motorhomes
That's very strange. They certainly have worked on emissions issues in my motorhome. I THOUGHT they were a full-service Sprinter shop. I know that they have more than one location. Any chance you spoke to the wrong one?

I have never heard of a Sprinter shop refusing to work on Motorhomes, although they may charge you if they have to remove MH-specific stuff to perform the repair. I would call the MB support line.
__________________
Now: 2022 Fully-custom buildout (Ford Transit EcoBoost AWD)
Formerly: 2005 Airstream Interstate (Sprinter 2500 T1N)
2014 Great West Vans Legend SE (Sprinter 3500 NCV3 I4)
avanti is offline   Reply With Quote
Old 04-25-2019, 02:48 AM   #5
Platinum Member
 
Join Date: Jul 2012
Posts: 2,380
Default

Could be an issue of Freightliner Sprinter dealers being approved for warranty work on Mercedes badged Sprinters. Our RT is a Freightliner and Hoekstra did all the work on ours.
gregmchugh is offline   Reply With Quote
Old 04-25-2019, 03:00 AM   #6
Platinum Member
 
GeorgeRa's Avatar
 
Join Date: Feb 2016
Location: Portland, Oregon
Posts: 3,141
Default

I had my first warranty work done at Freighliner dealer in Portland OR.
GeorgeRa is offline   Reply With Quote
Old 04-25-2019, 03:45 AM   #7
Platinum Member
 
Join Date: Jul 2012
Posts: 2,380
Default

Quote:
Originally Posted by GeorgeRa View Post
I had my first warranty work done at Freighliner dealer in Portland OR.
I recall that at some point there were Freightliner Sprinter dealers who could not do warranty work on Mercedes Sprinters. May have been specific regions or specific dealers. I think a call to Mercedes would be the way to go to see if they can allow warranty work at Feightliner. Ours is a Freightliner and I never took it to a Mercedes dealer so I never encountered the issue. Did get a non warranty repair in Prince George BC on the way to Alaska at the Dodge dealer when the local Freightliner dealer (not a Sprinter dealer) was unable to even order a $10 part for our Sprinter to fix the brakes. The Dodge dealer still was servicing the Dodge Sprinters from the years when there were no Mercedes, only Dodge and Freightliner until Daimler sold Chrysler to Fiat.
gregmchugh is offline   Reply With Quote
Old 04-25-2019, 04:38 PM   #8
Platinum Member
 
Join Date: May 2018
Location: California
Posts: 330
Default Mercedes Dealers Doing Freightliner Warranty Work

I'm in the SF Bay Area, not Michigan, but I've had a very good experience with the local Mercedes dealer performing warranty and other other work on my Freightliner-branded Class B. Ultimately, they're all built in the same Dusseldorf factory. It might help that my local dealer sells Sprinters (and hopes to sell me a new one).
rvsprinterguy is offline   Reply With Quote
Old 04-25-2019, 04:38 PM   #9
Platinum Member
 
Arlo's Avatar
 
Join Date: Mar 2014
Location: Indiana
Posts: 125
Default

Probably not relevant given your location, but if you don’t mind a road trip on I-69 to Indy, World Wide Motors on the north edge of the I-465 beltway did warranty work on my 2013 RT several times. I’ve continued to use them post-warranty. They have always diagnosed and fixed problems on first try. As I write this they are completing my 90k mile service.
Arlo is offline   Reply With Quote
Old 04-29-2019, 11:44 AM   #10
Platinum Member
 
Join Date: Jul 2014
Location: Southeast Michigan
Posts: 130
Default

I use Hoekstra in Troy, MI. Call and speak to Jake Oliver. They have done warranty work for my sprinter motor home.
__________________
A 2014 Ocean One MB Sprinter by Advanced RV named "Imagine"
mikes47 is offline   Reply With Quote
Old 04-29-2019, 01:35 PM   #11
New Member
 
Join Date: Aug 2017
Location: Lansing, MI
Posts: 4
Default

I think gregmchugh has it right vis-a-vis Freightliner & Mercedes. I finally called Mercedes Customer Assistance and learned about the mbvans.com site. When I went there to check service availability, Hoekstra was not listed. I now have an appointment with Orrin B. Hayes in Kalamazoo.
mlk51 is offline   Reply With Quote
Old 04-29-2019, 02:54 PM   #12
Site Team
 
avanti's Avatar
 
Join Date: Jul 2013
Posts: 5,321
Default

Quote:
Originally Posted by mlk51 View Post
I think gregmchugh has it right vis-a-vis Freightliner & Mercedes. I finally called Mercedes Customer Assistance and learned about the mbvans.com site. When I went there to check service availability, Hoekstra was not listed. I now have an appointment with Orrin B. Hayes in Kalamazoo.
Well, please see the attached:

Hokestra.jpg

As I said, Hoekstra is first rate.
__________________
Now: 2022 Fully-custom buildout (Ford Transit EcoBoost AWD)
Formerly: 2005 Airstream Interstate (Sprinter 2500 T1N)
2014 Great West Vans Legend SE (Sprinter 3500 NCV3 I4)
avanti is offline   Reply With Quote
Old 04-30-2019, 08:51 PM   #13
Platinum Member
 
Join Date: Jul 2014
Location: Southeast Michigan
Posts: 130
Default

Quote:
Originally Posted by avanti View Post

As I said, Hoekstra is first rate.
I agree. I just had my 10k service done there.

Mike
__________________
A 2014 Ocean One MB Sprinter by Advanced RV named "Imagine"
mikes47 is offline   Reply With Quote
Old 05-01-2019, 10:57 PM   #14
Platinum Member
 
Join Date: Jul 2012
Posts: 2,380
Default

Quote:
Originally Posted by mikes47 View Post
I agree. I just had my 10k service done there.

Mike
Freightliner Sprinter dealers can surely do service on Mercedes Sprinters, the only issue I ever saw was that some of them in certain areas were not approved to do warranty work on Mercedes Sprinters. I don’t recall the specific details but it has been reported in the past and it may not apply to all dealers or all regions.
gregmchugh is offline   Reply With Quote
Old 05-02-2019, 04:17 PM   #15
Bronze Member
 
Join Date: Jul 2017
Location: Tennessee
Posts: 35
Default

You are notlooking in the correct place. You want coach work not chassis (Mercedes) work. Look for someone who does Roadtrek service. I understand this may be difficult as Roadtrek are now orphaned.
604eholston@charter.net is offline   Reply With Quote
Old 05-02-2019, 04:22 PM   #16
Platinum Member
 
Join Date: Jul 2012
Posts: 2,380
Default

Quote:
Originally Posted by 604eholston@charter.net View Post
You are notlooking in the correct place. You want coach work not chassis (Mercedes) work. Look for someone who does Roadtrek service. I understand this may be difficult as Roadtrek are now orphaned.
Blind spot assist and TPMS are Mercedes features not something added by Roadtrek.
gregmchugh is offline   Reply With Quote
Old 05-02-2019, 05:01 PM   #17
Silver Member
 
Join Date: Oct 2015
Location: Florida
Posts: 74
Default

To those viewing this thread who may not have a MB Sprinter, although I love my Pleasure-Way, I really wish they wouldn't have used that chassis. One negative is, as you read here that actual authorized MB Sprinter dealers can be few and far between. If you are contemplating buying an RV with one, make sure there is one relatively close to your home base. Also, I spend about 6 months out of the year on the road and while no emergency has happened yet, I'm holding my breath that I'm out somewhere where there wouldn't be an authorized service center for hundreds of miles.

Another negative is that the 3-lier turbodiesel is not designed to run on anything but #2 Diesel and B5 Bio-Diesel (not B20). In an emergency you can use the B20 but only sparingly if you read the manual. I've been trapped a couple times in the West where I have no alternatives but use B20.

Finally, is relatively high service cost. I'm not handy so I get to bend over ever 10k miles and when bad things happen like when my McPherson struts gave up the ghost recently.
Ray B is offline   Reply With Quote
Old 05-02-2019, 05:03 PM   #18
Silver Member
 
Join Date: Oct 2015
Location: Florida
Posts: 74
Default

Quote:
Originally Posted by mikes47 View Post
I agree. I just had my 10k service done there.

Mike
Mike,

If I could be so personal to ask, what were you charged for your 10k service? Did your service include a fuel filter replacement?

Ray B.
Ray B is offline   Reply With Quote
Old 05-02-2019, 06:18 PM   #19
New Member
 
Join Date: Apr 2013
Posts: 5
Default

Agree. We have our 2012 RoadTrek RS serviced by Hoekstra. They are good and if there is a need for a software update for the Mercedes chassis, they have the equipment to update.
Patty1819 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT. The time now is 10:10 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2024, vBulletin Solutions, Inc.