Leo is my "go-to" man at Roadtrek.
He used to be in warranty and helped me through the Lithium fiasco in 2015. He now works in the sales department. Good man... tons of patience with frustrated or angry customers.
Special orders are crucial for me as I always want something out of the ordinary that NEVER shows up on any lot. For a few months it was hard to even find Simplicity SRTs anywhere on a lot. Ordering late fall means that your order arrived in the queue very close to change over of model years... and perhaps not having the color you wanted in their inventory. Now should be a good time to order since they are now into 2018 platforms and supply should be better.
Fortunately for me, delivery time doesn't much matter. I have my current rig to use until it arrives.