Originally Posted by JohnnyCLE
Thanks for the note! Which of the locations have you used and what type of services have they done? Are they familiar with the battery layout / maintenance requirements?
Is there Mercedes dealer you have found who is good at servicing the Sprinter chassis, for instance completing the recent exhaust upgrade?
We used Transwest in Frederick, which is roughly 20 miles north of Denver. They are familiar with the E-Trek battery system, but I wouldn't say they were experts - they mostly just did warranty replacement of the batteries. They took care of some issues with the Webasto heater, broken door latches, etc.
We took our unit to Transwest for several years, when it was under warranty, but we no longer use them. Overall, I would not
give them very high marks. If you want more details, I can give them privately.
For general Sprinter service we use Westminster Mercedes near Denver. (We have an appointment next week to have the exhaust upgrade done.) I give them very high marks.