Originally Posted by RTVATO
Given the issues I was having with the Tom Tom nav system anyway I figured I'd go ahead with the update rather than waiting for a trip to the Promaster dealer. Took about 5 tries and two different browsers to get the files from Uconnect downloaded and installed on my flash drive. Turned the key on and inserted the drive in the usb port next to the steering column and watched the radio screen go through it's sequences finding the files and starting the update. Nice screen telling me that it could take 30 minutes with a progress bar chug chuging along pretending there is something good happening. In about 20 minutes the screen showed a big red X, and a #114 error message. After a couple of more tries it is clear that the status is FUBAR. No radio/nav/backup camera - nothing. I called the Promaster dealer and scheduled an appointment for next Tuesday morning. (I asked that he have a replacement radio on hand since that seems to be the only fix noted on the Promaster forums. Any bets that they will do that vs having to make a second trip?) Film at 11:00, as they say.
Well, here we are almost a month later and the update is NOT good. RAM Dealer did not have replacement radio on hand. Had to confirm for them selves that the radio was FUBAR and then ordered replacement. ETA - one week.
One week later, radio not in yet but scheduled install visit the following week. In the meantime I figured out that the dealer had been using an incorrect VIN number (actually for a White 2500 instead of a Silver 3500) so when I went in as scheduled I showed them. Wrong VIN number = wrong radio ordered. They corrected all of their records and ordered the correct radio. First estimate will have in one week. Quickly changed to "on back order, ETA "maybe" Sept.3. When asked for further definition of terms in layman's language - Chrysler does not have a replacement radio, waiting to get them from the manufacturer.
I'm in awe of this situation in a vehicle primarily made for business use.
One of the main reasons I went with the Travato was the theory that I would be able to have the RAM vehicle fixed promptly anywhere in the US of A easier than trying to find a MB dealership to work on a Sprinter. Apparently this is a flawed theory.
Anybody have any suggestions on how to get a replacement radio to my RAM dealer? I have written to my Service Advisor at Winne to see if their Promaster buyer can help but haven't received a response yet.