Lots of posts on this issue. Search for "Laurence" (the real spelling), and "Lawrence" (how a lot of people spell it). Unfortunately, the search won't accept "CRL", which is how a lot of people reference the company in their posts. The full name of the company that made those windows is "C. R. Laurence", although they themselves use "CRL". In my experience, their customer service is outstanding, even though they typically don't deal with retail customers. Of course my experience is 11 years ago.
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