It depended on the platform model of Promaster that EHGNA ordered whether there was an armrest or not. Roadtrek made no alterations one way or the other. In previous years, they had ordered different level platforms for different models. (more bells and whistles for Aktiv or Zion... less for Carado and Simplicity) But then orders would arrive, and for instance, someone wanted a silver Zion, but the only silver in the inventory was in the lower level platform. Then you had people whinging on Facebook or here or at the dealers that they didn't get... the back-up sensors or OEM radio or or or. So, a decision was made in their final year that everyone would get the same platform. No back-up sensors (because they interfered with the continental tire), no shelf in the cab (major whinge factor here cause people like this), and no armrest. But it did come with the steering wheel controls and the OEM radio which played better with the Promaster computers. The Sony that they had been installed had caused lots of problems.
Of course it was Promaster who decided which level had which details. If EHGNA had survived a few more years using a consistent platform, eventually people would have stopped complaining about who got what that they didn't. There were people marching into dealers demanding that there order be cancelled unless they got this or that Promaster option of their rig... as if every purchaser gets to choose their van... then get it converted. These people should head to Sportsmobile, not a mass manufacturer.
2019 Roadtrek Simplicity SRT (almost a Zion)
2015 Roadtrek 170
2011 LTV Libero
2004 GWV Classic Supreme