Roadtrek warranty change? - Page 7

booster · 09-03-2015, 03:38 PM

Good point on the development and testing budgets. I think Roadtrek shoots themselves in the foot in regards to that process. They spend so much time and effort extolling the amount time, money, testing, that have gone into the new systems that folks probably do expect them to be better than is really justified by reality. If you tell folks it will be perfect and to trust that it will, many folks will expect it to be.

gerrym51 · 09-03-2015, 04:32 PM

i think we are all agreed that if we were rolling out a new system we would be communicating with mumkin,keeping her up to date,instead of her having to chase them.

they may be having issues-or not-but it seems to me they would want to keep her happy and quiet

obgraham · 09-03-2015, 04:51 PM

We customers have to take some of the responsibility here, too. When JH came out with the Ecotrek announcements, there were immediate messages to the effect of "I love that", "I'll be buying one", "Put me on the order list", "Can this all be retrofitted into my VW Westfalia", etc. Without a shred of evidence that the whole system worked.

Without meaning to be critical of Mummy here specifically, who in their right mind would want to be in the first few deliveries of such a complex system. Heck, Boeing couldn't roll out their 787 without "issues" -- why expect RT to be able to?

That said, I agree that RT has not handled this situation to either their or their customer's benefit.

Davydd · 09-03-2015, 05:03 PM

Because in every new thing someone has to be first. I had the first Advanced RV ecOasis lithium ion actual build but was the third out the door. I've been well taken care of.

booster · 09-03-2015, 05:08 PM

Quote:

Originally Posted by obgraham

We customers have to take some of the responsibility here, too. When JH came out with the Ecotrek announcements, there were immediate messages to the effect of "I love that", "I'll be buying one", "Put me on the order list", "Can this all be retrofitted into my VW Westfalia", etc. Without a shred of evidence that the whole system worked.

Without meaning to be critical of Mummy here specifically, who in their right mind would want to be in the first few deliveries of such a complex system. Heck, Boeing couldn't roll out their 787 without "issues" -- why expect RT to be able to?

That said, I agree that RT has not handled this situation to either their or their customer's benefit.

Too much Facebook Kool-aid?

gerrym51 · 09-03-2015, 05:15 PM

Quote:

Originally Posted by booster

Too much Facebook Kool-aid?

Booster is right on this-etrek took a while to get right-not realistic thinking this would be perfect right out of the gate.

Silly me

gerrym51 · 09-03-2015, 05:16 PM

Quote:

Originally Posted by Davydd

Because in every new thing someone has to be first. I had the first Advanced RV ecoOasis lithium ion actual build but was the third out the door. I've been well taken care of.

Davydd-did you have any growing pains with your system?

mumkin · 09-03-2015, 10:29 PM

For whatever their reasoning, they are still ignoring me. So... last communication was Tuesday morning. I have called them and left voicemails with no response at all.

The dealer also called them this afternoon, and they also haven't got a call back.

booster · 09-03-2015, 10:38 PM

Quote:

Originally Posted by mumkin

For whatever their reasoning, they are still ignoring me. So... last communication was Tuesday morning. I have called them and left voicemails with no response at all.

The dealer also called them this afternoon, and they also haven't got a call back.

Circling the wagons?

There is absolutely no excuse for no response. When it comes to pushing new stuff and selling they are all over the place, where are they all now?

Even if they don't know how to fix it, they need to contact you and let you know when things will happen. You have already changed your plans. What is the dealer saying about all this?

mumkin · 09-04-2015, 12:22 AM

They are as helpless in this as I am if RT won't return our calls. I haven't yet talked to the owner of the dealership, but that is probably my next step.

obgraham · 09-04-2015, 01:27 AM

Quote:

Originally Posted by Davydd

Because in every new thing someone has to be first. I had the first Advanced RV ecOasis lithium ion actual build but was the third out the door. I've been well taken care of.

To me your situation is different: you have a one-off custom built rig. Naturally you will have a different relationship with the builder than from a mass market builder. Presumably that's one of the reasons you bought there.

I thought getting my ETrek a year after they were first produced was adventurous enough. I wouldn't want to be in the first few of anything.

Davydd · 09-04-2015, 02:58 AM

Quote:

Originally Posted by obgraham

To me your situation is different: you have a one-off custom built rig. Naturally you will have a different relationship with the builder than from a mass market builder. Presumably that's one of the reasons you bought there.

I thought getting my ETrek a year after they were first produced was adventurous enough. I wouldn't want to be in the first few of anything.

I have no different relationship than any other Advanced RV customer. They have all been treated extremely well. I bought there for two reasons. I could recognize unmatched quality and I could get about as close to what I wanted as I desired that absolutely no one else could provide.

gerrym51 · 09-04-2015, 01:36 PM

I know people at roadtrek read my posts here and sometimes i get snarked at the roadtrekkers forum.

But please. mumkin(connie) needs help and some reassurance. at least contact her.

booster · 09-04-2015, 02:58 PM

Meanwhile, Hammil is getting raving praise for getting a guy a sofa cable that had been turned down by Roadtrek as a warranty claim (incorrectly? or correctly?), while someone who is banned from their site (and maybe minds) that paid big bucks for a new Roadtrek can't even get a call back. Thank goodness we have the class b forum where folks can actually speak their mind without the threats of banishment, so we all can learn and share things.

I think the "drink the Kool-aid, or else" is getting more true every day, and possibly the "naughty list" besides.

mumkin · 09-04-2015, 03:41 PM

We have progress. I managed to get the tech on the phone, and it has apparently been a bigger issue than expected. The re-programming and testing should be done by next week and the plan is to ship me a new battery and the local tech will merely have to do a switch out. The key for me is that if the battery shuts down for some reason, I can keep functioning with the generator and/or plugging in. So, that is one of the main fixes they are focusing on. Computers are the bane and the joy of our existence these days... I do appreciate his hard work and this has probably been even more frustrating for him than for me.

gerrym51 · 09-04-2015, 03:45 PM

Quote:

Originally Posted by mumkin

We have progress. I managed to get the tech on the phone, and it has apparently been a bigger issue than expected. The re-programming and testing should be done by next week and the plan is to ship me a new battery and the local tech will merely have to do a switch out. The key for me is that if the battery shuts down for some reason, I can keep functioning with the generator and/or plugging in. So, that is one of the main fixes they are focusing on. Computers are the bane and the joy of our existence these days... I do appreciate his hard work and this has probably been even more frustrating for him than for me.

excellent-i hope it works out-the question is though-did the battery actually die?

booster · 09-04-2015, 04:27 PM

That is great news to hear! Hopefully, they will get you on the road soon.

avanti · 09-04-2015, 04:45 PM

Quote:

Originally Posted by gerrym51

the question is though-did the battery actually die?

Or, is this just their method of distributing the software patch?

I am still very curious to know what, exactly, runs the software they are fixing.

booster · 09-04-2015, 05:43 PM

Quote:

Originally Posted by avanti

Or, is this just their method of distributing the software patch?

I am still very curious to know what, exactly, runs the software they are fixing.

I would guess whatever they are doing to fix it will never, ever, be known to anyone outside the fortress, as that might somehow imply weakness or lack of expertise.

gerrym51 · 09-04-2015, 05:47 PM

Quote:

Originally Posted by booster

I would guess whatever they are doing to fix it will never, ever, be known to anyone outside the fortress, as that might somehow imply weakness or lack of expertise.

I of course disagree-as long as it's fixed. i will now wait for more users before i think of upgrading.

there are 3 more people due to get ecotreks shortly that post on roadtrekker facebook

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