Originally Posted by JohnnyFry
This whole deal sounds phoney to me too. First, the normal operation sequence is: turn on the switch, the red light comes on, the burner lights after 5 or 10 seconds and the red light goes out and the water heats up. I am not aware if any electric heating provision from the RT factory but there are after market electric heating rods which go in the anode threaded opening.
Starting the gas burner on a partially filled for 20 or 30 seconds would likely do no harm and running an electric heat rod would be no problem if water was high enough to cover the rod.
Something doesnít smell right here!
That is exactly why I am asking these questions. Like I said, if they could not "reset" the switch, give me an estimate for repairs. Then they come up with this bill for $164.12; I would have happily paid for their time to evaluate the system, but don't go making all this crap up and then charging me something I really did not need.
The stuff he did on my electrical system is just as sketchy. So damn sad.