Reply
 
Thread Tools Display Modes
 
Old 08-09-2018, 03:21 AM   #1
Gold Member
 
Join Date: May 2018
Location: California
Posts: 76
Default Unfair RV Dealer Practices, A Problem?

Did you feel cheated when you bought your new Class B?
__________________

rvsprinterguy is offline   Reply With Quote
Old 08-09-2018, 06:57 AM   #2
Platinum Member
 
Join Date: Aug 2017
Location: CA
Posts: 760
Default I don't recommend buying new....

Quote:
Originally Posted by rvsprinterguy View Post
Did you feel cheated when you bought your new Class B?
We purchased ours 5 years old...... not perfect....

We had some issues....but, the deprecation is not as bad....

What do you mean by cheated??? Please explain.

I assume you negotiated a price????
__________________

Roadtrek Adventuous RS1 is offline   Reply With Quote
Old 08-09-2018, 01:17 PM   #3
Gold Member
 
Join Date: May 2018
Location: California
Posts: 76
Default

This is pure curiosity on my part. I bought my rig used from a private party, so I have no experience in this area.
rvsprinterguy is offline   Reply With Quote
Old 08-09-2018, 01:26 PM   #4
Platinum Member
 
Join Date: Aug 2010
Location: Minnesota
Posts: 6,113
Default

Suffice to say that the dealer and Roadtrek reinforced the stereotypical behavior that we had heard about before we bought. Most of the bad behavior came after the sale, and they already had our money.
booster is offline   Reply With Quote
Old 08-09-2018, 01:33 PM   #5
Platinum Member
 
Join Date: Feb 2015
Posts: 830
Default

I have purchased 4 RVs... all from the same dealer. I have stuck with this company because they are honest, have fair pricing, and very good service care. And I bought the first one over the phone/internet and never met the dealer until about 5 years later.

The best way to protect yourself is to be an educated buyer... know current prices... know the rig that you are looking at and its competition. The internet currently makes that easier.

No different from buying a car... or a house.
__________________
Mumkin
2019 Roadtrek Simplicity SRT (almost a Zion)
2015 Roadtrek 170
2011 LTV Libero
2004 GWV Classic Supreme
mumkin is offline   Reply With Quote
Old 08-09-2018, 04:23 PM   #6
Platinum Member
 
Phoebe3's Avatar
 
Join Date: May 2017
Location: California
Posts: 571
Default

I'd say it was mixed, but mostly positive. I called the three dealerships with the lowest prices on what I wanted. One of them quoted me $2K off their advertised price with no dealer prep fees - what they quoted was what we paid, period. That was the good news.

The RV had been driven from the manufacturer to the dealership so they told me up front it had 1,900 miles on it. Dealerships that flat-bedded delivery wanted $2K more and I understand that, but I doubt if we will keep it much beyond the warranty period so that was OK.

We were picked up at the airport, allowed to test drive the van and taught how the components worked, no charge.

However, the van actually had 350 more miles on it than I was told and it became apparent that they had either driven it to shows or the staff had used it for outings (we suspected the latter). No damage, but not really "new."

We debated fussing about the 350 miles, but in the end decided that the good news was that every potential issue had been corrected for the benefit of the staff and, indeed, everything worked perfectly.

We stayed nearby overnight and went back in the morning with a couple of questions. Our salesman was not in so another person helped us. He made it clear that since there was no additional money to be made, he would like us to go away and never darken the door again. Based on information I had already read in forums, this was not unexpected, but it was rather disappointing to have those testimonials confirmed.
__________________
2018 Coachmen Crossfit
Phoebe3 is offline   Reply With Quote
Old 08-09-2018, 05:14 PM   #7
Platinum Member
 
Join Date: Aug 2017
Location: CA
Posts: 760
Default Is this close to the price point you paid???? Lot of value for the money...

Quote:
Originally Posted by Phoebe3 View Post
I'd say it was mixed, but mostly positive. I called the three dealerships with the lowest prices on what I wanted. One of them quoted me $2K off their advertised price with no dealer prep fees - what they quoted was what we paid, period. That was the good news.

The RV had been driven from the manufacturer to the dealership so they told me up front it had 1,900 miles on it. Dealerships that flat-bedded delivery wanted $2K more and I understand that, but I doubt if we will keep it much beyond the warranty period so that was OK.

We were picked up at the airport, allowed to test drive the van and taught how the components worked, no charge.

However, the van actually had 350 more miles on it than I was told and it became apparent that they had either driven it to shows or the staff had used it for outings (we suspected the latter). No damage, but not really "new."

We debated fussing about the 350 miles, but in the end decided that the good news was that every potential issue had been corrected for the benefit of the staff and, indeed, everything worked perfectly.

We stayed nearby overnight and went back in the morning with a couple of questions. Our salesman was not in so another person helped us. He made it clear that since there was no additional money to be made, he would like us to go away and never darken the door again. Based on information I had already read in forums, this was not unexpected, but it was rather disappointing to have those testimonials confirmed.

Phoebe,

Found this online.... it's not brand new... but, it's a 2018 with less than 20,000 miles...

https://www.mhsrv.com/2018-coachmen-...-b-tx-i2317180

Did you consider the diesel engine on the Ford Transit platform..they do make one....
I'm of the opinion that diesel engines have more lifetime use and are not as subjected to higher mileage.....NADA guidelines don't even consider mileage as a factor on diesels.

Also, diesels are better climbing mountains.....

Good going on the dual wheels.... it's a lot safer...... hopefully you have a tire pressure monitoring system.. with valve extensions?? I highly recommend it.

Only thing that I had an issue with on the Ford Transit was the very confining front dashboard... protruding into the driver's compartment.... making it very difficult to move out of the front seats and go directly to the back of the van...just me....
Roadtrek Adventuous RS1 is offline   Reply With Quote
Old 08-09-2018, 05:59 PM   #8
Platinum Member
 
Join Date: Aug 2017
Location: CA
Posts: 760
Default Bad customer service.....

Quote:
Originally Posted by Phoebe3 View Post
I'd say it was mixed, but mostly positive. I called the three dealerships with the lowest prices on what I wanted. One of them quoted me $2K off their advertised price with no dealer prep fees - what they quoted was what we paid, period. That was the good news.

The RV had been driven from the manufacturer to the dealership so they told me up front it had 1,900 miles on it. Dealerships that flat-bedded delivery wanted $2K more and I understand that, but I doubt if we will keep it much beyond the warranty period so that was OK.

We were picked up at the airport, allowed to test drive the van and taught how the components worked, no charge.

However, the van actually had 350 more miles on it than I was told and it became apparent that they had either driven it to shows or the staff had used it for outings (we suspected the latter). No damage, but not really "new."

We debated fussing about the 350 miles, but in the end decided that the good news was that every potential issue had been corrected for the benefit of the staff and, indeed, everything worked perfectly.

We stayed nearby overnight and went back in the morning with a couple of questions. Our salesman was not in so another person helped us. He made it clear that since there was no additional money to be made, he would like us to go away and never darken the door again. Based on information I had already read in forums, this was not unexpected, but it was rather disappointing to have those testimonials confirmed.

You wrote,


We stayed nearby overnight and went back in the morning with a couple of questions. Our salesman was not in so another person helped us. He made it clear that since there was no additional money to be made, he would like us to go away and never darken the door again. Based on information I had already read in forums, this was not unexpected, but it was rather disappointing to have those testimonials confirmed.

This is really terrible.....

One more thing...how are those "side seats"...in the rear working for you??
Do you actually drive with any passengers seated in the back of the van?
I would think that it's not particularly safe for them to be there sitting on either side of the van...... seat belts or not..... wouldn't be as effective as facing forward?

I'm sure you have a king size bed and expand that every night OR....do you sleep on the twins??

Who may I ask was the dealership that sold this to you? I see that you're also in California like we are..... Camping World?? Just curious....?

I wouldn't want to use the dealership you used based on what you said....
Roadtrek Adventuous RS1 is offline   Reply With Quote
Old 08-18-2018, 11:24 AM   #9
Bronze Member
 
Join Date: Feb 2018
Location: Nomad
Posts: 25
Default

Quote:
Originally Posted by rvsprinterguy View Post
Did you feel cheated when you bought your new Class B?
I drove an hour to look at a unit. We agreed on a price including prep, and I told them I would be back with the boyfriend the next day, Saturday, to buy it and take delivery. The sales guy told me 3PM, to give the guys time to prep it. We showed up at 3PM the next day and I saw the van was still in the same spot on their lot. The same sales guy came out and said that because it was a Saturday they decided they wanted $10,000 more. I’m not kidding. I put my big fat middle finger in his face and told him having us drive down with no intention of selling us the van as planned and agreed upon was worse than dirty play. I told him that not even attempting to call us to stop us from wasting two hours of our precious Saturday just in the drive alone, was disgusting. Then I walked into the dealership and I shouted so that everybody could hear “Who is the sales manager here and why did you let two brand new customers drive all this way to pick up their new RV knowing that you were not going to sell it to them and you were going to jack up the price and try to f*ck them?!” A guy came running over to me to try and shut me up, but I repeated the same thing at the top of my lungs until the sales manager walked over to me, introduced himself and asked me why I would do such a thing in front of all of his other customers. I then repeated at the top of my lungs exactly what he had just asked me, and then I gave him his answer, again very loudly so everybody could hear “You guys f*cked us today and wasted our day and my yesterday haggling and dealing until we had a sale, so the least I could do was let all of your other customers know that you’re about to f*ck them too.“ About a dozen people started clapping. One couple got up from a sales table and walked out. I gave my salesman the finger again right into his face and followed the nice couple out to the parking lot. #SorryNotSorry They deserved it.
VocalVirgo is offline   Reply With Quote
Old 08-18-2018, 12:29 PM   #10
Platinum Member
 
goreds2's Avatar
 
Join Date: Oct 2010
Location: Oh - H - Eye - OH
Posts: 179
Thumbs up

Quote:
Originally Posted by VocalVirgo View Post
I drove an hour to look at a unit. We agreed on a price including prep, and I told them I would be back with the boyfriend the next day, Saturday, to buy it and take delivery. The sales guy told me 3PM, to give the guys time to prep it. We showed up at 3PM the next day and I saw the van was still in the same spot on their lot. The same sales guy came out and said that because it was a Saturday they decided they wanted $10,000 more. I’m not kidding. I put my big fat middle finger in his face and told him having us drive down with no intention of selling us the van as planned and agreed upon was worse than dirty play. I told him that not even attempting to call us to stop us from wasting two hours of our precious Saturday just in the drive alone, was disgusting. Then I walked into the dealership and I shouted so that everybody could hear “Who is the sales manager here and why did you let two brand new customers drive all this way to pick up their new RV knowing that you were not going to sell it to them and you were going to jack up the price and try to f*ck them?!” A guy came running over to me to try and shut me up, but I repeated the same thing at the top of my lungs until the sales manager walked over to me, introduced himself and asked me why I would do such a thing in front of all of his other customers. I then repeated at the top of my lungs exactly what he had just asked me, and then I gave him his answer, again very loudly so everybody could hear “You guys f*cked us today and wasted our day and my yesterday haggling and dealing until we had a sale, so the least I could do was let all of your other customers know that you’re about to f*ck them too.“ About a dozen people started clapping. One couple got up from a sales table and walked out. I gave my salesman the finger again right into his face and followed the nice couple out to the parking lot. #SorryNotSorry They deserved it.
__________________

__________________
I have a 1989 Dodge XPLORER RV Class B - Purchased 10/15/10 IN CASH
Fiance' purchased a Class C (B+ ?) 2002 Dynamax Carri-go on 5/1/15 IN CASH
We've got the best of both worlds
goreds2 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT. The time now is 03:51 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2018, vBulletin Solutions, Inc.