Originally Posted by Ron J. Moore
If you don't see any relief forthcoming, it is time to have a lawyer send a letter to Pleasure Way threatening to sue them. That usually gets their attention real quick...they don't this going public via the news media. Ron
Here's my 2 cents. It's not intended to be legal advice, and you may not like what I have to say. I used to be the Customer Service guy on the other end of the phone. The company had nothing to do with RVs and they honestly cared about customers. Part of my job was to deal with the angriest people and I learned that there are ways to be a more effective angry customer. A lot of people would rather rant and rave than solve a problem. I know ranting and raving may feel good at the time, but would you want to listen to it? I don't think so. Anyway, here goes:
1. Have a single point of contact at the company.
How are you communicating with PleasureWay? Are you communicating with a specific person there, or are you communicating through your dealer? The most efficient and effective way to deal with a company is often to have a specific designated point of contact. You can avoid having to repeat yourself. If you're going through your dealer, because there's another human in the chain of communication, there are going to be misunderstandings.
2. Communicate clearly with the company.
Have you sent PW photos or videos with exact measurements attached? A phrase like "doesn't fit" or "it's swollen" over the phone will leave PW (or any company for that matter) taking stabs in the dark. They will probably continue to send you parts hoping that one of them will take care of the problem. That's not because they're irresponsible or don't care about customers. They just have no specific idea of what's going on and without detailed info, they're operating blindly.
3. Answer all of the company's questions, even if you think they're dumb.
Have you given **detailed** answers to all of their questions? The person on the other end of a phone call will ask what you may think are dumb questions, but they're not standing next to you. They just don't know. Use your cell phone, get in your RV and then call them from inside. That's a more efficient way to get their questions answered, while you can see exactly what they're talking about. If it helps you organize your thoughts, put the questions and your answers in writing.
4. Do all that you can to eliminate causes that might be obvious or probable.
After an inspection, has the dealer certified in writing that you have no leaks, ventilation or AC problems? Has your dealer certified in writing that your RV did not go through a flood while sitting on their lot? Water and excessively high humidity can cause wood to warp, swell and twist, whether it's from PleasureWay or anybody else.
In my experience, a reputable lawyer will ask you to do the above steps before taking your money for the case. At the same time, you probably can find an attorney who will take your hard earned dollars and then find a specific person at PW (step 1), send them photos and send written details (steps 2 and 3) and then have the dealer do step 4. Given the hourly rate for any attorney, you'd probably be broke quickly. You can do all 4 steps yourself, and probably more quickly than an attorney could. In any case, a lawsuit will probably take years to resolve.
Additionally, given all of the seriously crazy and violent stuff happening around the world these days, I wouldn't count on the news media paying attention to cabinet doors that don't fit. If they did, they'd probably ask you if you did steps 1-4. If you haven't, then they probably wouldn't pay much attention to your issue.
I won't say, "Give PleasureWay a chance" but I will advise that you help them figure out the problem, instead of assuming that they don't care. Sometimes what looks like a simple problem to you, is much more complex than you think. It may take a while to get to the bottom of it all. From all that I've read about PW and in my limited dealings with them, they don't seem like the kind of company that would send you some duct tape and tell you to go away. They're probably really trying to fix things so that your issue is resolved and so that the problem doesn't happen to anyone else.
Help them and they're much more likely to help you.