I have 2016 Roadtrek CS on a Sprinter 3500. My first experience into colder climates was similar. I could swear the heat was not coming on. After a trip to Idaho in the winter and a trip to Texas in the summer, I discovered you really need some training on using your RV in the various climates. In your case it was winter. I learned to turn the heater on in the back area while driving and let the engine warm up the Alde heating system (Propane OFF until you stop). If you park it (not connected to outside electric), run the heat system on propane only, not electric (its in the Menu on the Alde Control). However when boondocking turn off most everything possible and turn the fridge down at night. Leave the propane heat (Alde menu in the Control Panel) only on. The pump to keep the Alde antifreeze moving uses very little electricity. Your batteries should carry you through the night till you restart the engine. Finally, I know your heating system will not work if your antifreeze is low. I keep the proper fluid in my RV all the time. It is easy to top off.
IN EXTREME COLD:
If you are able to connect to outside electric, run a small electric heater with a thermostat to assist the heating system in extreme cold. However, at 15amps that is just about all that can be on. (You can still run the heat on propane only to assist). Otherwise, you will blow the circuit in the house. If you are hooked up to 30amp you can leave everything on.
IN EXTREME HEAT:
Obviously you need your AC. The AC in the rear cabin can be run to keep the rear cabin cool while you are driving and running the engine. Be sure to pair the temperature with your front AC. It helps also in cooling down the rear area once you stop and hook up to a 30amp. AC does not work well on 15amp(can hurt the AC). Turn off the rear AC if you stop and turn off the engine for any amount of time. Once hooked up to 30amp everything can be turned back on.
The big trick in driving in extreme heat is the refrigerator. Once the inside of the cabin hits 110 the refrigerator will kick off to protect the compressor from overheating. Overnight your food will spoil in the heat. It will not reset until the cabin cools down and you restart the engine, or you connect to a 30amp outside source and run the AC. I have found playing a little game when parking at night is not arriving where I'm going until the early evening and parked in the shade if possible. Then I turn down the refrigerator for the evening, open a lower window and turn on the ceiling fan low to keep a gentle breeze flowing. Most nights in the US are lower than 100 degrees.
I hope this all helps. They should create a similar document for RV owners to use when traveling in extreme climates.
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